Singapore airlines careers as customer service assistant (Traffic), announced officially. In recent job circular in Bangladesh, Singapore Airlines Ltd (GSA Saimon Global Ltd) mentioned that, they will recruit 1 person in Customer Service Assistant (Traffic) position.
Application should drop in bdjobs.com by 29 August 2023.
Job Context
Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA’s customers. Reporting Structure: Successful candidate will be hired under Singapore Airlines’ GSA, Saimon Global Ltd, and will report directly to Station Manager Dhaka.
Job Responsibilities
Customer Service
- Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines’ customers.
- Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
- Handle dispute resolution.
- Airport Operations
- Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management.
- Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
- Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.
Administration
Execute pre- and post-flight administrative duties.
Conduct invoice verification
Prepare monthly performance reports for internal stakeholders.
Stakeholder Management
- Facilitate regular engagement with various service handling partners, airport authorities as well as HQ. Employment Status: Full-time Educational Requirements
- Bachelor degree in any discipline.
- A graduate degree from a recognized university. Experience Requirements.
- At most 2 years Freshers are also encouraged to apply Additional Requirements.
- Age at most 40 years Excellent communicator and good interpersonal skills.
Fluent in Bangla and English (spoken & written)
- Strong customer service orientation.
- Able to work under pressure in a fast-paced environment.
- Possess strong problem-solving and analytical skills.
- Results-focused individual who can work both independently and an effective team-player.
- Must be able to work a flexible schedule, including odd hours and on weekends and holidays.
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.
- Fresh graduates are welcome to apply.
Job Location
Dhaka (Shahjalal Airport)
Salary and benefits
- Per Company’s Policy Compensation & other benefits
- Medical allowance, Weekly 2 holidays Salary Review: Yearly
- Festival Bonus: 2 (Yearly) Meal Allowance Transport Allowance
- Uniform Apply Procedure Apply
Online Application Deadline : 29 August 2023
Singapore airlines careers / job circular 2023
