Singapore airlines careers as customer service assistant (Traffic) in Bangladesh

Singapore airlines careers as customer service assistant (Traffic), announced officially. In recent job circular in Bangladesh, Singapore Airlines Ltd (GSA Saimon Global Ltd) mentioned that, they will recruit 1 person in Customer Service Assistant (Traffic) position.

Application should drop in bdjobs.com by 29 August 2023.

Job Context

Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA’s customers. Reporting Structure: Successful candidate will be hired under Singapore Airlines’ GSA, Saimon Global Ltd, and will report directly to Station Manager Dhaka.

Job Responsibilities

Customer Service

• Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines’ customers.
• Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
• Handle dispute resolution.
• Airport Operations
• Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management.
• Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
• Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.

Administration

Execute pre- and post-flight administrative duties.

Conduct invoice verification

Prepare monthly performance reports for internal stakeholders.

Stakeholder Management

• Facilitate regular engagement with various service handling partners, airport authorities as well as HQ. Employment Status: Full-time Educational Requirements
• Bachelor degree in any discipline.
• A graduate degree from a recognized university. Experience Requirements.
• At most 2 years Freshers are also encouraged to apply Additional Requirements.
• Age at most 40 years Excellent communicator and good interpersonal skills.

Fluent in Bangla and English (spoken & written)

• Strong customer service orientation.
• Able to work under pressure in a fast-paced environment.
• Possess strong problem-solving and analytical skills.
• Results-focused individual who can work both independently and an effective team-player.
• Must be able to work a flexible schedule, including odd hours and on weekends and holidays.
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.
• Fresh graduates are welcome to apply.

Job Location

Dhaka (Shahjalal Airport)

Salary and benefits

• Per Company’s Policy Compensation & other benefits
• Medical allowance, Weekly 2 holidays Salary Review: Yearly
• Festival Bonus: 2 (Yearly) Meal Allowance Transport Allowance
• Uniform Apply Procedure Apply

Online Application Deadline : 29 August 2023

Singapore airlines careers / job circular 2023